Gardners Successful Switch to WASH

Gardner Properties was stuck in a contract with a laundry vendor who they were not happy with. There were lots of problems with service requests, commissions and leases, says Nicole Fisher, General Manager, Gardner Properties. Residents and managers were complaining and laundry service was faltering. When it came time to renew, they knew what they needed to do. They made the smart decision to switch to WASH Multifamily Laundry Systems.

"We had so many complaints before when we were working with the other company. Now that we are working with WASH, the managers who used to complain have just stopped. They really appreciate WASH, too!" says Fisher.

Since the switch to WASH, Gardner Properties laundry room operations have virtually transformed and residents and managers are happy. "WASH really brings forth the great commission rate splits. They've done everything that they said they were going to do! The customer service is phenomenal and the fact that I don't get calls from my manager with complaints means I don't have that extra stress in my job," says Fisher.

Today, Gardner Properties has canceled all of its leases with the other laundry vendor and is very satisfied with using WASH for their portfolio. "We are so much happier with WASH! Not only because of the customer service, but because of the fact that we have multiple accounts, and WASH is really willing to work with you and be flexible with the lease structure and commission rate.

"I just think WASH's services are phenomenal! I'm so pleased with the service! I've been doing this long enough to know what I'm talking about -- dealing with WASH has just made it SO much easier to do my job! There's no run-around. We have great communication with our reps, and they have a very fair commission structure," adds Fisher.

If you're looking for a laundry vendor with excellent customer service, great commission rates and reliable repair technicians that keep residents and managers happy, contact WASH.