Gardners Successful Switch to Web

Gardner Properties was stuck in a contract with a laundry vendor who they were not happy with. There were lots of problems with service requests, commissions and leases, says Nicole Fisher, General Manager, Gardner Properties. Residents and managers were complaining and laundry service was faltering. When it came time to renew, they knew what they needed to do. They made the smart decision to switch to Web Service Company.

We had so many complaints before when we were working with the other company. Now that we are working with Web, the managers who used to complain have just stopped “ they really appreciate Web too! says Fisher.

Since the switch to Web, Gardner Properties laundry room operations have virtually transformed and residents and managers are happy. Web really brings forth the great commission rate splits. They've done everything that they said they were going to do! The customer service is phenomenal and the fact that I don't get calls from my manager with complaints means I don't have that extra stress in my job, says Fisher.

Today, Gardner Properties has canceled all of its leases with the other laundry vendor and is very satisfied with using Web for their portfolio. We are so much happier with Web! Not only because of the customer service, but because of the fact that we have multiple accounts, and Web is really willing to work with you and be flexible with the lease structure and commission rate.

I just think Webs services are phenomenal! Im so pleased with the service! Ive been doing this long enough to know what Im talking about -- dealing with Web has just made it SO much easier to do my job! There's no run-around. We have great communication with our reps, and they have a very fair commission structure, adds Fisher.

If you're looking for a laundry vendor with excellent customer service, great commission rates and reliable repair technicians that keep residents and managers happy, contact Web.